![]() ![]() We will strive to provide the best available information about the duration of delays and the flight's anticipated departure time. We will provide timely and frequent updates about known delays, cancellations and diversions within 30 minutes of becoming aware that the flight is impacted. Whenever possible give us a cell phone number when you make a reservation or check in and sign up for flight status notifications on aa.com. When a delay or cancellation does occur, our goal is to get you to your destination safely, and as quickly as possible. On occasion, the weather or other challenges can make it difficult, if not impossible, to stay on schedule. We expect, as you do, that American Airlines will operate flights on time. Delays, cancellations and diversion events This content can be expandedĪssistance when your flight has been delayed or canceled International reservations are handled through local offices, and those numbers can be found in local telephone directories. If you have a hearing or speech impairment, you may contact American Airlines or American Eagle at 80. If assistance is needed in Spanish, you may dial 80. In the U.S., please contact American Airlines or American Eagle at 80 for further information. Check fare options on our website, aa.com.Request specific fares, if eligible (e.g., senior citizen fares or active military fares).Avoid peak travel days immediately prior to or after a holiday.Make reservations and purchase tickets as far in advance as possible.Bear in mind that most of the lowest fares usually require advance purchase, minimum stay and flexible travel plans.Basic Economy is our lowest fare available but comes with restrictions.If lower AA fares are available online or elsewhere, we will advise this is the case. In the event the lowest available fare is not quoted, American's liability is limited to the difference between the fare quoted and the lowest available fare for which the customer was eligible at that time. If you do not provide specific information about your travel requirements, we will provide you with a range of fares for your general needs. Lowest fare availability This content can be expandedĬustomers calling our reservations office or visiting our airline ticket offices or ticket counters will be offered the lowest available fare, exclusive of Internet only fares, when specific dates and times are provided. Service with domestic codeshare partners.Accommodation of customers with special needs.Guaranteed fares and 24-hour hold policy for American Airlines flights (including American Airlines flights operated by codeshare partners).Assistance when your flight has been delayed or cancelled.Essential customer needs during extraordinary delays.Delays, cancellations, and diversion events.Your safety, comfort, and convenience are our most important concerns. Every customer is important to American Airlines and American Eagle, and we are dedicated to making every flight you take with us something special. This Customer service plan addresses a number of the service goals we have defined for ourselves. ![]() Inevitably, some of our flights are affected by adverse circumstances, some of which are within our control and some of which are not. Operating a network of more than 3400 flights and servicing hundreds of thousands of passengers each day is challenging and complex. Although we are successful in this effort most of the time, there are times when things do not go as smoothly as we, and you, would like. We work very hard to make your entire experience with us, from making a reservation to deplaning at your final destination, a positive one. We are in business to provide safe, dependable, and friendly air transportation to our customers, along with numerous related services, in the hopes that you will fly us again and again. The American frequent flyer program, AAdvantage ®, is the oldest and largest in the world. In addition to our extensive domestic service, we serve numerous destinations in Europe, Asia, the Caribbean, Canada, Mexico, and Latin America. Our combined fleet numbers more than 900 aircraft. American Airlines and American Eagle initially submitted their joint Customer Service Plan to the Department of Transportation (DOT) in 1999 and updated it in 20.Īmerican Airlines and its regional airline partner American Eagle serve almost 250 cities around the world, from Abilene to Zurich, and operate more than 3400 daily flights. Your safety, comfort and convenience are our most important concerns. We are dedicated to making every flight you take with us something special. American Airlines and American Eagle are in business to provide safe, dependable and friendly air transportation to our customers, along with numerous related services. ![]()
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